Policies
Non-Refundable Deposit
Your $5.00 online reservation deposit is non-refundable.
Road-Side Assistance
All rentals include 24 hour road-side assistance.
Airport Pickups
Airport pickups are offered for Newark Liberty International Airport only. Passenger pickups or drop-offs are Monday through Friday between the hours of 9:00 AM and 4:00 PM. Rentals must be a minimum of 3 days to qualify for airport pickup. Please contact us at (908) 851-9595 prior to flight for pickup details.
2-Day Rental Weekends
Please call rental location.
Distance
Daily minimums are required for unlimited mileage depending upon distance.
Age Requirements
Minimum Age: 21. Ages 21-24, Surcharge of $15.00 per day applies. Credit card holder must be at least 25 years of age. Under 25 but at least 21 must cover collision with their own insurance or a major credit card offering such coverage.
Additional Drivers
Additional drivers are permitted with an additional charge of $5.00 per day (per additional driver). Minimum age of additional drivers: 21. If additional driver is between the ages of 21 and 24, a surcharge of $15 per day per driver applies.
Deposit Requirements
Cash deposits are not accepted. Value Van and Car Rental accepts deposits in the following payment forms: VISA Check, VISA, Master Card, AMEX, Discover, Diners Club, Carte Blanche.
Payment Methods
Value Van and Car Rental accepts deposits in the following payment forms: VISA Check, VISA, Master Card, AMEX, Discover, Diners Club, Carte Blanche.
Debit Cards and Pre-Paid cards are accepted. Some restrictions do apply, such as when renting with a debit card, you will need at least liability on a vehicle of your own. Please call (908) 851-9595 for further details.
Cancellation Policy
When a car rental reservation is canceled for a rental occurring during the months of July or August, or over a holiday period, a $50 cancellation fee will be charged if cancelled before 48 hours of rental pickup time. If cancelled within 48 hours of rental pickup time, you will be charged for the full amount of the rental.
When a van or SUV reservation is canceled for a rental occurring during the months of July or August, or over a holiday, a $100 cancellation fee will be charged if cancelled before 48 hours of rental pickup time. If cancelled within 48 hours of rental pickup time, you will be charged for the full amount of the rental.
Pickups and Drop-offs
Pickups and drop-offs are available within a 25 mile radius.
Online Reservation Requests and Email Correspondence
When you place a reservation request online it will be confirmed within a 24 hour business day time frame. This means if you book on a Saturday evening the reservation will not be confirmed until the next business day (Monday).
There is a 24 hour time frame response time on any email correspondence. If you send us an email with a question or respond to an email from us we will try to respond as quickly as possible but you may not receive a reply for 24 hours.
If you need a vehicle within the next 48 hours or there is any sort of urgency during business hours please call us so we can assist you immediately.
Insurance Policies and Surcharges
Collision Damage Waiver-Vans-SUVs
Collision damage Waiver-Cars
Supplemental Liability
SLI-offers additional liability coverage up to $1 Million
Supplemental Liability-15 Passenger Vans
SLI-offers additional liability coverage up to $1 Million